{"id":1807,"date":"2025-11-19T21:08:11","date_gmt":"2025-11-19T21:08:11","guid":{"rendered":"https:\/\/sophiepack.bwp.ro\/?page_id=1807"},"modified":"2026-01-26T15:03:59","modified_gmt":"2026-01-26T15:03:59","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/sophiepack.ro\/en\/termeni-si-conditii\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"
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Terms and Conditions<\/h2>\n

TERMS AND CONDITIONS OF USE OF THE VIRTUAL STORE:<\/h3>\n

By accessing the website "\u201ewww.sophiepack.ro<\/a>\u201d"Users agree to comply with the terms and conditions presented below as well as the applicable legislation in Romania.".<\/p>\n

Users of this site are asked to carefully read the terms and conditions of use.<\/p>\n

Website "\u201ewww.sophiepack.ro<\/a>\u201d"reserves the right to modify the terms and conditions of use at any time by updating this site, these modifications becoming mandatory with immediate effect for all users.<\/p>\n

The customer declares, understands and undertakes that when placing an online order, he fully agrees with what is mentioned below, otherwise he is obliged to decline the order.<\/p>\n

In what follows, the following will be taken into account: "\u201ewww.sophiepack.ro<\/a>\u201d" - represents the site belonging to Amazaonas Web Trading SRL, a commercial company headquartered in 14B Trifoiului Street, Cluj-Napoca, Cluj County, being managed and represented by Mr. Administrator Hegyesi Tamas.<\/p>\n

Through the site, the user has access to information regarding the products and services offered by Amazaonas Web Trading SRL.<\/p>\n

USER \u2013 any natural or legal person who registers on the site www.sophiepack.ro<\/a> and who accepts the conditions and terms of use of the site.<\/p>\n

All materials integrated into the site are the intellectual property of Amazaonas Web Trading SRL and cannot be reproduced or copied, under the sanction of the law.<\/p>\n

I. Disclaimer:<\/h4>\n

The entire content of the site is based on and expresses the representation of brands as they are found on the European and international market.<\/p>\n

For these reasons, Amazaonas Web Trading SRL does not assume responsibility for the product descriptions presented in the virtual store, these being identical to those made available to the company by their Suppliers.<\/p>\n

Consequently, the images are presented on the site as an example, and the delivered products may suffer small differences in image\/characteristics, due to their modification by the manufacturers, without prior notification from them.<\/p>\n

Packaging products such as bubble wrap, ziplock bags, document bags and courier bags (bags) are available in the store. www.sophiepack.ro<\/a> shall not be used as carrier bags. Carrier bags are defined as those bags, with or without handles, made of plastic, provided to consumers at points of sale of goods or products. In case of non-compliance with the above requirement, the buyer will be the one who introduces such retail packaging on the national market and will highlight it distinctly on the sales documents, and its value will be displayed in a visible place at the point of sale, in order to inform the final consumers, according to GEO 50\/2019.<\/p>\n

II. Maximum value of obligations:<\/h4>\n

The maximum value of Amazonas Web Trading SRL's obligations towards any customer in the event of non-delivery or improper delivery will never be greater than the amount collected by the company from the respective customer for the respective order.<\/p>\n

III. Payment and shipping methods:<\/h4>\n

\u2013 Online payment using the card:<\/p>\n

Our company accepts online payment with your personal or company card, in complete security.<\/p>\n

Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD logos (including Maestro, if they have a CVV2\/CVC2 code).<\/p>\n

No additional transaction fees are charged.<\/p>\n

To ensure the security of transactions, www.sophiepack.ro<\/a> use the EUPLATESC platform: https:\/\/www.euplatesc.ro\/.<\/p>\n

To complete the transaction correctly, you must provide the card code (all digits in the four groups on the front of the card, without spaces), the expiration date and the last three digits on the back of the card inscribed on the strip with your signature (depending on the card, some of this data may be missing).<\/p>\n

Regardless of the currency you have in your account, transactions are made in lei, at your bank's exchange rate.<\/p>\n

Card data processing is done exclusively through the platform https:\/\/www.euplatesc.ro\/. Amazaonas Web Trading SRL does not request or store any details regarding your card.<\/p>\n

\u2013 Payment order (PO):<\/p>\n

Payment by Payment Order is made only based on the proforma invoice issued by Amazaonas Web Trading SRL, following confirmation of the order by phone or e-mail with a sales consultant from our company. Delivery of the goods is made after confirmation of the payment, in the account below, and of the issued proforma.<\/p>\n

In the case of legal entities, in order to take possession of the package, they must present the company stamp and delegation.<\/p>\n

Company details: Amazonas Web Trading SRL, IBAN RO77BTRLRONCRT0T12ACDD01, opened at BANCA TRANSILVANIA<\/p>\n

\u2013 Delivery of products:<\/p>\n

After confirming payment with your card or OP, the order is taken and prepared for delivery.<\/p>\n

Shipping will be made within a maximum of 2 business days from the completion of the order.<\/p>\n

Delivery of products packaged in the form of parcels will be made exclusively by courier, orders packaged in the form of pallets will be delivered through Pallex, Raben, the distribution of Amazaonas Web Trading SRL or rented carriers. .<\/p>\n

IV. Product guarantees:<\/h4>\n

All products sold by our site benefit from warranty conditions in accordance with current legislation and the commercial policies of the manufacturers.<\/p>\n

The products are new, in their original packaging when purchased in boxes of 1, 5, 6, 10, 20, 25, 50, 100, 200, 500 or 1000 pieces, as they come from the manufacturer or in our packaging or recycled packaging when ordered in fractions of these boxes.<\/p>\n

In the case of products sold and delivered by Amazaonas Web Trading SRL, warranty certificates are issued directly by the manufacturer, if it has a national service network, or by Amazaonas Web Trading SRL, as the case may be.<\/p>\n

V. Right of Return of products (15 days):<\/h4>\n

The Right of Return of the products sold by us is valid for both individuals and legal entities who have purchased products from Amazaonas Web Trading SRL through "\u201ewww.sophiepack.ro<\/a>\u201d.<\/p>\n

To benefit from the 15-day product return, you must contact us by email or through the form on the website, no later than the 15th calendar day from the date of product pickup\/reception.<\/p>\n

Return requests after this date are no longer considered.<\/p>\n

The return of products can only be made through the approved courier service.<\/p>\n

In the case of return by courier, the shipping costs will be borne by the buyer and will be deducted from the value to be returned to the buyer.<\/p>\n

If multiple products of the same type were purchased, only one unsealed product can be returned, the remaining quantity is accepted only if the products are sealed.<\/p>\n

Returned products must be accompanied by a copy of the purchase invoice.<\/p>\n

Depending on the buyer's option, the money from the cancellation of the returned products can be used to pay for another product or can be returned within a maximum of 7 days of receiving the product to the bank account indicated by the buyer.<\/p>\n

VI. Data and information on the website www.sophiepack.ro<\/h4>\n

All data and information found or contained by the site www.sophiepack.ro<\/a> may only be used for commercial communications with Amazaonas Web Trading SRL or its partners.<\/p>\n

Amazonas Web Trading SRL understands to consider any attempt to modify the content of the site or to access users' personal data as fraudulent.<\/p>\n

In these cases, Amazonas Web Trading SRL reserves the right to promote actions\/complaints to attract civil, administrative or criminal liability of any physical or legal offenders who are guilty of such acts.<\/p>\n

If you find any copyright violations on our site, please contact us as soon as possible at the email address contact@sophiepack.ro<\/a><\/p>\n

VII. Availability and price of products:<\/h4>\n

The offers and products presented on the website "\u201ewww.sophiepack.ro<\/a>\u201d"are available only while stocks last.".<\/p>\n

The prices of the products presented on "\u201ewww.sophiepack.ro<\/a>\u201d"may be modified without prior notice.".<\/p>\n

To benefit from any promotions or discounts, you must first confirm the order with a sales representative of Amazaonas Web Trading SRL.<\/p>\n

VIII. Registration on the site:<\/h4>\n

Upon registering on the site, you will be asked to choose a username (email address) and a password.<\/p>\n

You are responsible for keeping your password secure as a member of this site, any activity carried out under your username being entirely your responsibility.<\/p>\n

You agree to notify us immediately of any loss of your password or sign of unauthorized activity under your username.<\/p>\n

Under these conditions, we cannot, in any way, directly or indirectly, be held responsible for the content of your order.<\/p>\n

Its operators, administrators and\/or owners cannot be held, materially or otherwise, directly or indirectly, responsible for the above.<\/p>\n

IX. Complaints:<\/h4>\n

Complaints regarding the store or products delivered by "\u201ewww.sophiepack.ro<\/a>\u201d"can be submitted in writing to the address contact@sophiepack.ro<\/a><\/p>\n

If the issues raised have not been resolved within a reasonable time of maximum 2 (two) working days, please contact us immediately at (Name \u2013 Email \u2013 Phone)<\/p>\n

For an easy resolution, please mention the following data in the submitted Complaint: the user information as it was registered on "\u201ewww.sophiepack.ro<\/a>\u201d", namely the name and surname, a telephone number where you can be contacted, the e-mail address or correspondence address, as well as a brief description of the problem that is the subject of the complaint.<\/p>\n

X. Privacy Policy:<\/h4>\n

All the information presented is intended to inform the user of more details about the placement, use and management of the "cookies" used by the "" website.\u201ewww.sophiepack.ro<\/a>\u201d", owned by Amazonas Web Trading SRL.<\/p>\n

There are also some useful links related to this topic, namely the GDPR policy, which we ask you to read here: LINK<\/a><\/p>\n

If you need more information, and it is not found below, you can contact us at: contact@sophiepack.ro<\/a> plus phone<\/p>\n

Please read the following information carefully:<\/p>\n

This website uses its own and third-party cookies to provide visitors with a better browsing experience and services tailored to each person's needs and interests.<\/p>\n

These cookies may come from the following third parties: Google Analytics, Google Adsense, Facebook, Twitter, etc.<\/p>\n

The full list of third-party cookies can be found below in the Third-Party Cookies section. This website also contains links to third-party websites; once users access these links, they are subject to the policies of that website.<\/p>\n

In what we call "web 2.0" and "cookies" play an important role in facilitating access and delivery of the multiple services that the user enjoys on the Internet, such as:<\/p>\n

Customizing certain settings such as: the language in which a site is viewed, the currency in which certain prices or rates are expressed, preserving options for various products (measurements, other details, etc.).
\nCookies provide website owners with valuable feedback on how their sites are used by users, so they can make them more efficient and accessible to users.<\/p>\n

They allow multimedia or other applications from other sites to be included in a particular site to create a more valuable, useful and enjoyable browsing experience.<\/p>\n

Improve the effectiveness of online advertising.<\/p>\n

XI. Environmental Protection:<\/h4>\n

As a buyer, we inform you of the need to prepare a declaration to the ENVIRONMENTAL FUND regarding the quantity of packaging placed on the market, an obligation that will be fully fulfilled according to Emergency Ordinance No. 195\/2005 on environmental protection.<\/p>\n

Packaging products such as bubble wrap, ziplock bags, document bags and courier bags (bags) are available in the store. www.sophiepack.ro<\/a> shall not be used as carrier bags. Carrier bags are defined as those bags, with or without handles, made of plastic, provided to consumers at points of sale of goods or products. In case of non-compliance with the above requirement, the buyer will be the one who introduces such retail packaging on the national market and will highlight it distinctly on the sales documents, and its value will be displayed in a visible place at the point of sale, in order to inform the final consumers, according to GEO 50\/2019.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Termeni si Conditii TERMENII SI CONDITIILE DE UTILIZARE ALE MAGAZINULUI VIRTUAL: Prin accesarea site-ului \u201ewww.sophiepack.ro\u201d utilizatorii consimt sa respecte termenii si conditiile prezentate in continuare precum si legislatia aplicabila in Romania. Utilizatorii acestui site-ului sunt rugati sa citeasca cu atentie termenii si conditiile de utilizare. Site \u201ewww.sophiepack.ro\u201d isi rezerva dreptul de a modifica termenii si [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1807","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTermeni \u0219i condi\u021bii | Sophie Pack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sophiepack.ro\/en\/termeni-si-conditii\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termeni \u0219i condi\u021bii | Sophie Pack\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sophiepack.ro\/en\/termeni-si-conditii\/\" \/>\n<meta property=\"og:site_name\" content=\"Sophie Pack\" 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